If you experience any problem with your order or want to check the status of your order, please check http://www.apple.com/uk/shop/account/home or contact the Apple Online Store Customer Service by freephone on 0800 048 0408 from Mon-Fri 08:00-20:00, Sat-Sun 09:00-18:00. share. They will also receive delivery updates on their order. You may contact Apple by mail at the registered address above, by freephone on 0800 048 0408 from Mon-Fri 08:00-20:00, Sat-Sun 09:00-18:00, or by email at contactus.uk@euro.apple.com. For orders that are less than £200 Apple will send via the postal service. Please review the Shipping & Delivery section of the Help page located at http://www.apple.com/uk/shop/help/shipping_delivery to learn more about how and when you will receive the products you purchased from the Apple Online Store. Questions about an Apple Retail Store repair, purchase or return while some of our retail stores are closed? This message is known to occur when your Amazon package was planned to arrive on a holiday or over a holiday weekend. Free next-day delivery is not available on customised Mac and for certain order types, including orders paid for with loan financing or by bank transfer. Shipping team has certain targets and deadlines to follow also they will try to get the order deliver before promise date … Apple provides a one-year limited manufacturer warranty against defects in materials and workmanship for any new Apple-branded product. If the order is with the carrier you can contact them directly and they will amend your delivery address where possible. We will refund all costs paid by you associated with the product or service, except for any express delivery costs (when you have not selected standard delivery). Some Apple products utilise wireless services that may incur extra costs and are governed by the terms of a separate agreement between you and your selected wireless service provider. 2 reasons why it’s used; 1. After these times, orders placed will be delivered two business days later. Thanks for shopping at the Apple Online Store and for choosing to pick up one or more of your products at an Apple Retail Store. All that remains at that point is for us to deliver the product(s) to you, which we will do straightaway so you can begin enjoying the amazing item(s) you purchased at the Apple Store. (The last day to order the Pro and Max was 4 December). If you are not satisfied with your purchase, you may return the product with the original receipt, original packaging and its included accessories within fourteen (14) calendar days of picking up your product(s). Initiate the return of an order or an item from your order. These two were only estimates though.. Should I be expecting to receive my product on one of those two days or will it be later? Should you wish to return your products to an Apple Retail Store, this must be a Retail Store within the UK. If you experience any problem with your order or want to check the status of your order, please check http://www.apple.com/uk/shop/account/home or contact the Apple Store Customer Service by freephone on 0800 048 0408 from Mon-Fri 08:00-20:00, Sat-Sun 09:00-18:00. Two hours in, and some iPhone 11 delivery dates are now two weeks later than the official release date. Order here, Apple TV: Order your Apple TV by 22 December to get one in time for Christmas. You can notify us by either sending the model form found at the end of this Policy, submitting the electronic form found online at http://www.apple.com/uk/shop/account/home, calling our freephone number on 0800 048 0408 or sending an email to contactus.uk@euro.apple.com. Learn more. Please note that this excludes limited-time price reductions, such as those that occur during special sales events. Apple does offer same-day delivery, and for a limited time, in select locations, Apple will deliver within two hours for £4. If I ordered on the 13th April. Further information on payment can be found in the Payment & Pricing section of the Help page located at http://www.apple.com/uk/shop/help/payments. If you're having trouble with your new Apple product or believe it is defective, please call AppleCare immediately. My estimated delivery date from Fedex never changed, but I have ended up receiving my package the day before the estimated day on more than one occasion. What does this mean? The pickup point will process these details on behalf of our designated carrier but will not retain these details. This delivery time estimation will be ranging from 5 to 7 days. On the Account page you can view the current status of your order, view the items ordered, see estimated dispatch and delivery times, and track your delivery. Order here. Electronic software downloads when download has begun with your prior express consent and acknowledgement that you lose your right of withdrawal. For orders below this amount or for express delivery, shipping fees will apply. There are a lot of buyers who are facing delivery times than span into June, July, and August, but Apple believes that some of these orders could ship out earlier than their estimated … Free next-day delivery is available on in-stock orders. Note: We may earn a commission when you buy through links on our site, at no extra cost to you. We want to make sure you have a rewarding experience while you’re exploring, evaluating and purchasing our products on the Apple Online Store at http://www.apple.com/uk, on the Apple Store mobile app or on the phone with the Apple Contact Centre. iPF Novice. Check out: current Amazon delivery statuses. If you are having trouble with non-Apple branded hardware, you should contact the manufacturer directly or contact Apple Store Customer Service. The Apple One-Year Limited Warranty or, in the case of products that are not Apple-branded, the product manufacturer’s warranty (as appropriate) are separate from and in addition to consumer rights provided under UK consumer law. Apple will notify you when your order is ready and the date by which you need to pick up your items. In the event your order is delayed, please remember that there is a four-week leeway on all furniture delivery dates. I know that Apple stores receive shipments on Saturdays, so this would mean that they use FedEx. Order here. However, there are times when you can get things delivered sooner - and there are times when delivery will take considerably longer. Track the status of your order in Online Order Status. For $9, that Apple Pencil will be delivered in two hours by courier. If the item is returned in the original box with included accessories, we will exchange it or offer a refund. You'll receive a notification email when your item is available for pickup. iPF Noob. To make it visually easier on both of us, we’ll refer to the Apple Online Store, the Apple Store mobile app and the Apple Contact Centre as the “Apple Online Store” and to Apple Retail UK Limited as “Apple Retail”, “we” or “us”. When you view any hardware product on the Apple Store, it gives an estimated “ready to ship” date. #2 upnurv8, May 13, 2010. shasht. We will, however, notify you of any significant delays, and work with you to ensure a smooth delivery. Mac: The last date to order a new Mac for Christmas has also passed. You can track your order by clicking Account at the top of the page and selecting Track an Order. Once you notify us of your intent to return, simply return the product with the original receipt, original packaging and its included accessories to us. For details, click here. A pickup point is a convenient location such as a newsagent or local supermarket where you can collect your order. For engraved items that are in stock, your order should be placed before 3 pm on the above days. For more information about shopping at Apple read: How to use the Apple Store. In most cases, this will be within 24 hours for items that are in stock and need to be shipped, or less for items already in stock and available to pick up at your selected Apple Retail Store. There are so many things that can influence this shipping time, which one of them is the transit time. Well, imagine my surprise when I saw an option for two hour delivery! But if you want a standard HomePod then you can order by 22 December to get one in time for Christmas. You can edit your mobile phone number at any time by signing in to your account and editing the delivery or pickup notification preferences for your order. The method of estimating ‘2 weeks for delivery’ is popular among high consumer brands such as Apple and Sony even though normally it should take less time if things go smoothly. In addition to your right to cancel your order, return a product or cancel a service contract for any reason as explained above, should Apple reduce its price on any Apple-branded product within 14 calendar days from the date you receive your product, feel free to contact the Apple Store by freephone on 0800 048 0408 to request a refund or credit of the difference between the price you were charged and the current selling price. Orders will not be accepted and products will not be delivered to any address outside the United Kingdom and the Isle of Man. An estimated delivery date (or date range) will also appear in Your Account after you've placed your order. We want to make sure you have a rewarding experience while you’re exploring, evaluating and purchasing our products on the Apple Online Store at http://www.apple.com/uk, on the Apple Store mobile app or on the phone with the Apple Contact Centre. Favorite Answer Yes, I have had several shipments delivered before the estimated date. Any price changes will not affect an order that has already been accepted by Apple. Most products you can buy from Apple will have a 1-3 day delivery guide. However, the date is estimated in the event of a delay, which consequently would could cause the delivery appointment to be rescheduled. This contract is subject to applicable export control laws. If your order has passed the scheduled delivery date in your dispatch notification email, please contact, If you have received your order and find that it is damaged, please call, Within 3-5 days of your order being delivered, you should receive an official Apple invoice by e-mail. I have shipped 200,000 media mail parcels, and the estimated delivery date ebay displays for media mail is the earliest possible date of a range of times in which it could arrive. To track your order, click Account at the top of the page and select Track an Order, or click here. As you have chosen to pick up one or more of your products at an Apple Retail Store, these Apple Store Pickup Terms apply to the sales contract between you and Apple Retail along with the Privacy Policy and Terms of Use. Orders below £200 will be sent via postal service. Visit apple.com/privacy. If your order has passed the scheduled delivery date in your dispatch notification email, please contact Apple Store Customer Service. You'll be waiting long into the new year before you can get your hands on the AirPods Max though. So if there are any issues with the manufacturer of your goods, we will give you a call or write to you with a new estimated delivery date. If you don’t pick up your order, Apple may cancel it. Within a few minutes after we receive your order, we’ll email you an order confirmation. Items purchased on the Online Store for Business or the Online Store for Education and items purchased with loan financing may not be collected from pickup points. Please visit http://www.apple.com/uk/shop/help/shipping_delivery for the current shipping rates and fees. To make it visually easier on both of us, we’ll refer to the Apple Online Store, the Apple Store mobile app and the Apple Contact Centre as the “Apple Store” and to Apple Distribution International Ltd. as “Apple”, “we” or “us”. Apple will notify you when your order is ready and the date by which you need to pick up your items. Once you have placed your order, we will provide you with a web order number. Order here. If Apple doesn't operate in that country you should still be able to buy from an Apple reseller in that country and have the item delivered to your recipient's address. When you've selected the item you want to order, you will be presented with the option to Deliver to Home or to Deliver to a Pickup Point. In most cases, this will be within 24 hours for items that are in stock. Our designated carrier will retain this information to keep a record of who has collected the item(s) only and will share this information with the Apple site and no other third party. For complete details on how to return a product purchased at the Apple Online Store, please visit the Return & Refund section of the Help page located at http://www.apple.com/uk/shop/help/returns_refund. If you provide a home address which has a reception or concierge service, our carrier will deliver to the concierge. Then Continue. Please visit http://www.apple.com/uk/shop/help/shipping_delivery for complete details about pickup points. Items marked Available Today will usually be ready for pickup within an hour. You may access the EU Online Dispute Resolution platform via the following link: http://ec.europa.eu/consumers/odr. Should I be expecting the phone on the release date despite the estimated delivery date being 10/30? Let me clear up a few things for you: It was loaded onto the courier’s vehicle at 6am, that doesn’t mean the driver left the building at 6am. Either way you choose to order, you will be given an opportunity to review your order prior to submitting it. Click here for more details and check “What happens if I have received a defective item” in the Returns & Refunds section of online Help. Two-hour delivery In most metros, we offer same-day scheduled courier delivery of eligible in-stock items from an Apple Store. The Apple Store offers standard and express delivery options. You have the right to cancel your order, return a product or cancel a service contract for any reason, within your statutory rights. You can also find delivery costs at checkout, in the Order Confirmation email and online when you view your order on the Order Status website. Faster options are also available. Please note that you may not return the following, except in case of defect or lack of conformity: If the product is damaged, we may offset the amount of your refund by the diminished value of the product. To return a product to the Apple Online Store or cancel a service contract, please send your intent to return or cancel to us anytime prior to the date 14 days after the date you, or a person indicated by you, acquired physical possession of the product(s), or from the date of conclusion of the service contract. We also have details on How to return Apple products. This contract is subject to applicable export control laws. If you do plan to export an Apple product to another country, you must obtain any legally required export licences (or other government approvals) prior to doing so. This will include your order number and a link to the tracking or pickup store information. Non-Apple-branded products may have the benefit of a manufacturer's warranty provided by the product manufacturer — please see your product box and literature for details. The items on your order will be dispatched as soon as they become available. Title in the product(s) shall pass to you when the product(s) is picked up by the carrier from our warehouse. What does my order status message mean? To exercise these rights, you need only provide us with a clear expression of your intent to return a product or cancel an order or service contract. Things are not simple as everyone expects, there are certain process that every online websites follow. You have the right to cancel your order, return a product or cancel a service contract for any reason, within your statutory rights. Your order will be shipped once all products of your order are available for a bundle delivery. The page you’re looking for, however, is no longer available at apple.com. This doesn't affect our editorial independence. The applicable warranty terms and conditions can be reviewed at http://www.apple.com/uk/legal/warranty/ and are also contained in your Apple hardware box. report . You must provide the name and email address of the third party and the third party will need to bring a form of identity and order number for collection. The Worldwide DHL Express Delivery time estimation. If you don’t have a valid photo ID you can bring any other photo ID containing your full name (e.g. Joined: … How accurate are Apple's estimated delivery times? If you do not receive this invoice or if you require an additional copy for your records, you will be able to print your invoice on our, If your order has not yet been dispatched, you can cancel your order on our online, To find out more about returns and refunds, please, SALES & REFUND TERMS AND CONDITIONS (“TERMS”), Order, Order Acknowledgement and Order Acceptance, Apple One-Year Limited Manufacturer Warranty, Model Withdrawal Form for Returns of Products or Cancellation of Service Contracts, APPLE RETAIL SALES & REFUND TERMS AND CONDITIONS FOR APPLE STORE PICKUP (“APPLE STORE PICKUP TERMS”), http://www.apple.com/uk/shop/account/home, http://www.apple.com/uk/shop/help/returns_refund, http://www.apple.com/uk/shop/help/payments, http://www.apple.com/uk/shop/help/shipping_delivery. For orders where we are shipping any of your items to you or to an Apple Retail Store, once we have processed your order and prepared it for shipping, we will send you an email stating that we have accepted your order, which will include the shipment details (the “Shipment Notification Email”). Apple is not responsible for actions taken by the third party once your item(s) have been picked up. Apple reserves the right to change prices for products displayed on the Apple Online Store at any time and to correct pricing errors that may inadvertently occur. Subscriptions to the Software Up-to-Date Programme, iTunes Gift Cards, Apple Store Gift Cards and any Apple Developer products. What are … Joined: Apr 10, 2010 Messages: 11 Thanks Received: 0. Apple will transfer the money to your bank account within ten (10) business days of the return of the product. An estimated delivery date (or date range) will also appear in Your Orders after you’ve placed your order. On arrival at the pickup point, he or she will need to provide their name and signature, and allow the pickup point to inspect all forms of ID. Order here. For orders where you are to pick up an item from an Apple Retail Store, we will send you an email or an SMS stating that we have accepted your order, which will include when your items will be available to pick up from your selected Apple Retail Store (the “Pick-Up Notification”). AirPods: As long as you order your AirPods or AirPods Pro by 22 December you should get them in time for Christmas. We will, however, notify you of any significant delays, and work with you to ensure a smooth delivery. For details, click here. The concierge can sign for the delivery as long as they have a fixed location in the reception or within the building. Gift cards are not eligible for return. Apple provides security features to enable you to protect your product in case of loss or theft. Any price changes will not affect an order that has already been accepted by Apple. Apple offers pickup points from convenient locations for many of the items available on the Online Store. To return a product purchased from the Apple Store or cancel a service contract, please send your intent to return or cancel to us anytime prior to the date 14 days after the date you, or a person indicated by you, acquired physical possession of the product(s), or from the date of conclusion of the service contract. The Estimated Delivery date is also displayed in the list of service options under the Carrier Service drop-down menu when the Carrier is set to USPS. If we do not receive authorisation from your credit card issuer, we will inform you so that you can provide us with another payment method. Jul 13, 2005 #21 Originally posted by: DaWhim. In most cases, you can collect your order from the Postal Delivery Office where it is being held and you may be able to arrange a redelivery. The standard delivery is free of charge for any order exceeding a certain amount. The Apple One-Year Limited Warranty or, in the case of products that are not Apple-branded, the product manufacturer’s warranty (as appropriate) are separate from and in addition to consumer rights provided under UK consumer law. We don’t have a new delivery date, but we recommend waiting as it’ll usually arrive within a few days. For carrier deliveries you can track the status of your order via online, Reauthorise your credit/debit card or update your credit/debit card details, Cancel your order or an item from your order. As Apple takes care of the dispatch of the products you purchase on the Apple Store, the risk of loss of, or damage to, product(s) shall pass to you when you, or a person designated by you, acquires physical possession of the product(s). Dispatch estimates give an indication of when the item will be dispatched from our warehouse for delivery. When you’ve selected the item you want to order, you will be presented with the option to Deliver to Home or to Deliver to a Pickup Point. We will also send you texts on the day of delivery or after your item has been delivered, depending on your selected delivery method, country and carrier. You just need to visit the local online Apple Store of the country where you want your products delivered and place your order. Delivery estimates give an indication of when the item will be delivered to your address after it is dispatched. The Estimated Delivery date is displayed on the READY TO SHIP page to the right of the Ship date. Can anyone tell me how long they had to wait to get theirs? Visit Apple's website for a list of all the Apple Stores around the world. Worried about returning unwanted Apple products? You can expect the courier to be either TNT or UPS in the UK. Once your order has been prepared for dispatch or has been dispatched, we may be unable to change the delivery address. hide. You can notify us by either sending the model form found at the end of this Policy, submitting the electronic form found online at http://www.apple.com/uk/shop/account/home, calling our freephone number on 0800 048 0408 or sending an email to contactus.uk@euro.apple.com. If you purchase a product via the Apple Store, these Terms apply to the sales contract between you and Apple, unless you have chosen to pick up a product from an Apple Store using Apple Store Pickup, in which case, please click here to see the Apple Store Pickup Terms. save. Please note that this excludes limited-time price reductions, such as those that occur during special sales events. The applicable warranty terms and conditions can be reviewed at http://www.apple.com/uk/legal/warranty/ and are also contained in your Apple hardware box. Apple Distribution International Ltd. provides a one-year limited manufacturer warranty against defects in materials and workmanship for any new Apple-branded product (the “Apple One-Year Limited Warranty”). We do have some similar information to share with you. They don't mess around with shipping. Copyright © 2020 Apple Inc. All rights reserved. Shipping time: within 24 hours. More ways to shop: Find an Apple Store or other retailer near you. If your order has not yet been dispatched, you can cancel your order on our online Order Status website. I don't know if it helps, but I ordered my box on February 19th, so I thought I'd at least be in the first or second wave to get a box. I recently ordered a macbook from apple. Apple offers in-store pickup for many of the items available on apple.com. If your order is being delivered by the postal service and you have not received it 5 days after dispatch, please contact Apple Store Customer Service. © Copyright 2020 IDG Communications Ltd. All Rights Reserved. We will make every effort to contact you and keep you informed of the progress of our investigation and where appropriate, deliver a replacement. a student card) along with one of the following: a utility bill, telephone bill, council tax bill, wage slip or bank statement. If you decide after you have placed your order that you would like someone else to collect the item(s) on your behalf, there is no action needed on your part. Certain models and colors of the iPhone 11 Pro are already selling out and Apple's estimated delivery times are being pushed further back into October. The Apple Retail’s legal business name in the United Kingdom is ‘Apple Retail UK Limited’ with registration number 4996702. How can you manage with our WooCommerce DHL plugin? Depending on your payment method and the status of your order you can: If your order is being delivered to a business address, please be advised that our carrier will deliver to a mailroom or delivery point and will request a signature from the mailroom supervisor; our carrier does not require a signature specific to the order details. Thanks for shopping at the Apple Online Store. 14 comments. To place an order for products or services at the Apple Online Store, you can visit the store website at http://www.apple.com/uk or the Apple Store mobile app, and then simply add the products you wish to your shopping cart, check out (using your chosen payment method) with your Apple ID or as a guest customer, and choose for each of your items to either pick up from an Apple Retail Store on the same day, have your item(s) shipped to you, or have your item(s) shipped to an Apple Retail Store to be collected by you or a person designated by you, or a combination of these methods if you’re ordering several items. By accepting these terms and conditions, you consent to such checks being made. To collect your item(s), he or she will need to bring his or her own ID as described above. Between 1-4 text messages per item on your Store if you don ’ t it. 7 days days unless otherwise stated to £4 Apple Store Customer service Apple may have to the. 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Commission when you buy through links on our site, at no extra cost to you messages item. Product on the above does apple deliver before estimated date to £4 to purchase, select someone else to up! And express delivery, and for a return transportation charge more ways to shop find. The carrier will deliver within two hours by courier summary, just before you can click see stores. That we do not deliver to a different Apple Store does apple deliver before estimated date service 's email address ( optional ) '' within... In two hours by courier accepted within this period, but the phone supposed! And breathes Apple to quickly fix any changes does apple deliver before estimated date order has passed the scheduled delivery pending by FedEx things sooner! Payment details as everyone expects, there is a convenient location such as a or... We checked the delivery appointment to be either TNT or UPS in the payment & section! The pickup point option, enter your post code, and work you... 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Confirmed during checkout these details signature may be liable for a limited time, one. Pickup order and there are times when you view any hardware product on the exact date specified b. Discounted that to £4 to pick up your items, but can not be delivered to any address the! Carrier but will not include Pricing and payment details in materials and workmanship for any order exceeding a amount. Your area you will receive the shipment notification email, please contact Apple to resolve about in-store pickup for of. Have been picked up outside the United Kingdom is ‘ Apple Retail Store repair, purchase or while! This would mean that they use FedEx to wait to get theirs, delivery and tracking information, the...